About Us
In 2006 IMS was founded by three driving forces having diverse backgrounds within the motor incident sector. Our diversity of knowledge has continued to strengthen perspectives on the challenges posed and the solutions to solve and create efficiencies.
Our focus is to utilise SMART solutions through innovative use of the latest and ever changing communication and software technologies.
The jewel in our crown (in addition to our amazing team members) is our leading claims management system; incident to resolution (I2R). I2R enables us to offer exceptional levels of service and limitless management information which sets us ahead of the competition.
SMART Customer Service at IMS is delivering first class solutions for our clients and their customers
SMART Excellence is giving a swift, effective and satisfying service, achieved through ‘Thinking, Behaving and Being SMART’.
‘You tell us what you want and we make it happen’
COVID UPDATE
In our ongoing effort to ensure COVID secure working practices, our COVID risk assessment has been reviewed by the Environmental Health Officer at Bedford Borough Council. They have now validated that the measures we have put in place are in line with existing legislation, COVID-19 protocols and sector-specific UK Government Guidance ‘Working Safely during COVID-19’.
